Have you updated your software recently? The desktop versions of Sage and Quickbooks require you to update your software each year if you are running payroll. If you do not update your software you will not be able to continue to use the payroll module of the software.
Both accounting packages will give you support for the current and prior year. After that you are on your own.
Do yourself a favour and update, or contact me for my services and save yourself the hassle and worries when upgrading an accounting software.